Case Study: A Busy Day

Case Study: A Busy Day

Feb 09, 2022

It was a cloudy summer Wednesday in 2013. The sun was up early as always, sprinkling gold in its wake. I could hear birds in the distance chirping at the dawn of yet another day. As usual, I woke up early to prepare for the day’s duties and to beat the morning traffic. I started my day with a cup of coffee and some positive affirmations, and then set off to work.

An urgent office issue

On my way to the office, I got an email from my boss stating that there were issues at the office that needed my immediate attention. Of course, I wasn’t in any way perturbed, because it was part of the everyday hustle and bustle for me.

A parent-teacher meeting

While I drove and thought of the work issues, I got a call from my wife. She reminded me of the parent-teacher meeting that was going to be held later that day at our son’s school and that I had to represent us both at the meeting. That rattled me because both the parent-teacher meeting and the office’s urgent problems now coincided.

A tenant issue

I was in a fix. While I contemplated how best to handle the situation, my tenant, who occupied one of my flats, texted to make a formal complaint about the faulty water tank—yet another task requiring urgent attention. Now, I was in a dilemma. I had three pressing situations that required not just my time and attention but also my physical presence.

Important business to discuss with family

Then, I got a call from my mother, who clearly expressed her displeasure at our recent lack of communication. I apologized profusely, but she insisted that I called her back as soon as possible because we had important business to discuss. It was barely 9 a.m., but I was already fully booked. Was I frustrated? Of course. I’m human. However, I decided to approach these unplanned situations not only tactfully but also in such a way as to give them my best and to achieve excellence. And, sure enough, I did just that. In this course, I will share the techniques that I used to navigate these situations successfully.

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