Maintaining open lines of communication is important to providing a transparent and honest service. Foxhoven says that even if the news is bad, you should be honest about it. Customers will become more and more annoyed and lose faith in your brand if you don't tell them what to do.
Take a look at how your customers think about your job. To find out how people feel about you, you should check back in or fill out a survey. He tells people not to take anything to heart. But, when there's room for growth, pay attention and make the changes that will help your business grow. Many businesses try to overpromise and then have a hard time meeting their promises.